Grievance Redressal Mechanism

Providence College of Engineering is committed to providing value-based education in a supportive and respectful academic environment. Students have the right to raise concerns and seek redressal for valid grievances. To make this process accessible, the college provides multiple channels through which students can share their complaints or suggestions.

Students may raise their concerns through the following avenues:

By speaking with their faculty advisors
By communicating with the Head of the Department
By using the grievance or suggestion box to submit complaints

Committee for Redressal of Grievances

At Providence College of Engineering, the Grievance Redressal Committee is convened by a senior faculty member and includes representatives from different departments. The Principal serves as the Chairman, and matters related to the functioning of the committee are reported to him.

Main Responsibilities

The committee is responsible for:

Ensuring a fair, impartial, and consistent mechanism for addressing grievances raised by stakeholders
Upholding the dignity of the institution by promoting healthy student-student, student-teacher, and teacher-teacher relationships
Developing a responsive and accountable attitude among stakeholders to maintain a harmonious campus environment
Ensuring that grievances are addressed with confidentiality
Respecting the views of both the grievant and the respondent and ensuring that no party is discriminated against
Encouraging all stakeholders to respect one another’s rights and dignity
Hearing the concerns of the grievant, the respondent, and any other person connected to the grievance

Procedures

The grievance redressal process follows these procedures:

The grievant and respondent must be present in person before the committee during hearings
Grievances involving legal complexity, including sexual harassment, misconduct, or matters of a criminal nature, will be addressed in consultation with the Principal and Management for further legal guidance
The Grievance Redressal Committee will examine the facts and submit its recommendations to the Principal, with a copy to the concerned person for further action
The Convenor is the custodian of the minutes of meetings, including the action taken report on previously addressed grievances
The Convenor is responsible for updating the relevant details on the AICTE portal in a timely manner

Grievance Action Report

Sl. No.	Year	Grievances	Redressal	Category
1	2015	Grievance regarding college timings	College authority considered the grievance seriously and decided to arrange time for students to study portions on campus itself as a remedial session.	Academic
2	2015	Improving the quality of canteen food	Authorities checked the quality of food, improvements were made, and a new cook was appointed.	Food and Refreshments
3	2016	Due to adverse climatic conditions, students found it difficult to wear lab coats	The teacher in charge of the respective labs was given the freedom to act accordingly.	Personal
4	2016	Girls found it difficult to take water from the cooler near the boys' toilet	A water cooler was installed in another area.	Infrastructure
5	2016	Provide better privacy and more facilities in the girls' waiting room	The hostel committee met and the difficulties were resolved.	Infrastructure
6	2018	Request for providing a lady counsellor	Ms. Renu P. Cherian was appointed as the new counsellor.	Mental Health and Counselling
7	2020	Vending machine in girls' toilet not working	The facility was provided in the toilet.	Infrastructure
8	2020	Class No. 2106 had no PA system	A PA system was provided in the classroom.	Infrastructure
9	2020	Class No. 2106 had no curtain	Curtains were provided in the classroom.	Infrastructure
10	2020	Class No. 2306 had poor ventilation	Pedestal fans were provided.	Infrastructure
11	2020	Need for better understanding of numerical courses in online mode	Digital writing boards were provided to each department.	Academic
12	2021	2017 batch students did not get an opportunity for arts fest and tech fest due to COVID	Could not be resolved due to the pandemic.	Extra-curricular
13	2021	Grievance from students regarding IV	The IV issues were sorted out by the respective departments.	Extra-curricular
14	2022	Students did not get an opportunity for arts fest and tech fest due to COVID	Sports and arts events were conducted in November.	Extra-curricular
15	2022	Grievance regarding alteration of uniforms	Uniforms were altered.	Administration
16	2022	Hostel facilities needed improvement	Improvements were initiated based on the grievance raised.	Infrastructure
17	2022	Students requested an hour every week for showcasing talents	Friday Fest is celebrated from 4:00 PM to 4:30 PM.	Extra-curricular
18	2023	Students requested a specialised basketball coach together with bus facility for hostellers after practice	A coach was appointed and buses were arranged from 6:00 PM.	Extra-curricular
19	2023	Restriction of mobile phones in hostel premises	Mobile phones are strictly restricted during study hours and can be used only by final year students.	Administration
20	2024	Student representatives raised a grievance to the university regarding fund collection and entry restriction policies for the annual techno-cultural fest, RASAM 2024	After discussion with the student representative from the senate, it was clarified that the entry restriction was made by the Student Senate Council, and neither the Principal nor the Management were involved in the matter.	Extra-curricular
21	2024	Complaint regarding shortage of food supply and lack of staff in canteen	After discussion with students and committee members, a new chef as well as a serving crew were appointed by Forefront Enterprises Pvt. Ltd.	Food and Refreshments

Online Grievance Redressal Platform

Providence College of Engineering has an online grievance redressal platform to help students submit concerns easily and efficiently. The facility is available through the Student Portal on the college website. Students may use the link provided there to register their grievances, and prompt action is taken to address them.

Online Grievance Submission Form